Description
The Siebel CRM Administration Essentials course is a comprehensive, modular training. Students learn how to install, configure and manage modern versions of Siebel CRM (IP 17 and higher, including all modern Siebel CRM versions up to 26.x and higher).
The training is beneficial for the following groups with no or limited prior Siebel CRM knowledge who aspire to become Siebel Administrator:
- IT Professional
- Application Administrator
- Consultant
Familiarity with web-based software applications and Microsoft Windows is a prerequisite.
The course includes course materials (PDF).
The Siebel CRM Administration video training includes the following modules:
| Introduction to Siebel Applications | High-level introduction to Siebel CRM applications and history |
| Siebel Application Fundamentals | Introduction to Siebel application features for beginners |
| Siebel Architecture | Understand the Siebel CRM physical architecture |
| Installing Siebel CRM | Installing modern Siebel CRM with MDE (Modular Deployment Engine) |
| Updating Siebel CRM | Master the art of applying monthly updates to stay current |
| Repository Updates | Understand how to keep track with Oracle-provided optional features with Repository Update |
| SMC and ZooKeeper | Deep-dive into Siebel Management Console (SMC) and ZooKeeper, including Gateway Cluster |
| Server Configuration | Introduction to Siebel Server Configuration, Parameters |
| Server Management | Introduction to Siebel Server Management |
| Event Logs | Details Siebel Server and Component Event Logging |
| Usage Pattern Tracking | Details on UPT |
| Audit Trail | Details on Siebel Audit Trail |
| SARM | Performance Monitoring with Siebel Application Response Measurement |
| Workspaces and Developer Tools | High-level overview of Workspaces and Siebel Tools/Web Tools for administrators |
| Siebel Repository | Understand the layers of the Siebel metadata repository |
| Authentication and Authorization | Siebel visibility models and application security |
| Workflow | How to manage workflow processes |
| Integration Overview | Overview of Siebel EAI, including REST API |
| Enterprise Integration Manager | Introduction to Enterprise Integration Manager (EIM) |
| Migration Application | How to deploy changes from development to test/production |
| Containers and Cloud | Overview of Cloud deployment and containerization options |
| NEW: Coherence Enterprise Cache | Detailed introduction to Siebel Enterprise Cache with Coherence, available in Siebel 25.6 and higher |
| NEW: Intelligent Data Archival | All you need to know about Siebel Intelligent Data Archival, available in Siebel 25.12 and higher |
| Bonus: Web SSO | Learn how to administer Siebel CRM with modern Single Sign-On authentication such as OAuth/OIDC |
