In May 2018 – with Siebel CRM Update 18.5 – Oracle introduced the Continuous Release Model for Siebel CRM.
This means 12 updates per year, applicable on top of Siebel IP 17.0 or above with minimum effort (compared to a Siebel Upgrade which is still required if your Siebel environment is on IP 16 or older).
For the Siebel Hub Learning Experience, this means that new features, bug fixes, enhancements and (sometimes) deprecations arrive in quick succession and the team simply cannot record a new set of videos every four weeks.
To implement the unique “always-up-to-date” Siebel CRM Training, we are publishing monthly Update Summary videos for free on the Siebel Hub YouTube channel.
In our regular Siebel Friday meetings (every last Friday of the month), Siebel CRM enthusiasts discuss new developments.
This page serves as a quick reference guide to easily locate new features and enhancements, categorized to match the modules in the New Features training courses. Starting with Siebel CRM 22.2, any relevant change is listed for each module with a timestamp link to the YouTube video or other resources.
Architecture, Installation, Upgrade, Updates, Security
| Version | Description | Link |
| 23.7 | MDE: Restart Services option | Siebel CRM 23.7 Update Summary |
| 23.8 | WFCleanup utility documented | Siebel CRM 23.8 Update Summary |
| 23.8 | New course module: Siebel Container Deployment | Course Module Product Page |
| 23.9 | MDE: Retainment of custom tomcat settings | Siebel CRM 23.9 Update Summary |
| 23.9 | Upgrade Factory On Prem | Siebel CRM 23.9 Update Summary |
| 23.9 | Upgrade Factory video training updated | Course Module Product Page |
| 23.12 | TLS 1.3 support | Siebel CRM 23.12 Update Summary |
| 24.2 | Monthly Updates View | Siebel CRM 24.2 Update Summary |
| 24.6 | New Playlist “Path to Redwood”: Deep-dive into updating to 24.6+ and understanding Repository Upgrade | Playlist |
| 24.9 | User Status field for Employee Administration | Siebel CRM 24.9 Update Summary |
| 24.11 | Upgrade Factory 2.0 | Siebel CRM 24.11 Update Summary |
| 25.1 | DISA, SAM and Marketing Server bundled with MDE | Siebel CRM 25.1 Update Summary |
| 25.2 | Oracle Instant Client bundled with SES, Client, Tools Replacement of Merant/DataDirect ODBC driver for Oracle Database | Siebel CRM 25.2 Update Summary |
| 25.3 | Siebel 25.2 and higher certified with Oracle Database 23ai | Siebel CRM 25.3 Update Summary |
| 25.4 | Terminal Release for Siebel CRM on HP-UX and Oracle Solaris | Siebel CRM 25.4 Update Summary |
| 25.6 | Java 21 Runtime Engine and tomcat 10.1 | Siebel CRM 25.6 Update Summary |
| 25.6 | Coherence Enterprise Cache Purchase Enterprise Cache Video Training in the Siebel Hub Shop | Siebel CRM 25.6 Update Summary |
| 25.6 | OUI Installer for DISA | Siebel CRM 25.6 Update Summary |
| 25.6 | Long Data Type Migration utility for upgrade from IP 16 or earlier | Siebel CRM 25.6 Update Summary |
| 25.10 | Mandatory Encryption Upgrade | Siebel CRM 25.10 Update Summary |
| 25.12 | Intelligent Data Archival Purchase Intelligent Data Archival Video Training in the Siebel Hub Shop | Siebel CRM 25.12 Update Summary |
| 26.1 | RepositoryUpdate utility introduces delta-based Repository archive import Purchase Repository Update Video Training in the Siebel Hub Shop | Siebel CRM 26.1 Update Summary |
| 26.3 | Coherence Enterprise Cache Enhancements | Siebel CRM 26.3 Update Summary |
| 26.3 | LONG column type conversion, low disruption schema update | Siebel CRM 26.3 Update Summary |
| 26.4 | Repository Update Pre-Assessment | Siebel CRM 26.4 Update Summary |
| 26.5 | Custom HTTP Response Headers | Siebel CRM 26.5 Update Summary |
| 26.6 | Repository Update Pre-Assessment Report Enhancements | Siebel CRM 26.6 Update Summary |
| 26.8 | Tomcat 11 | Siebel CRM 26.8 Update Summary |
ZooKeeper and Gateway Cluster
| Version | Description | Link |
| 22.6 | ZooKeeper version update to 3.8.0; LogBack replaces log4j | Siebel Friday 24 June 22 |
| any | Free Video: ZooKeeper Comforts Part 1: ZK Tools | Siebel Hub YouTube Channel |
| 24.5 | ZooKeeper 3.8.3 | |
| 25.12 | ZooKeeper 3.9.4 | |
| 26.6 | ZooKeeper 3.9.5 |
Workspaces
| Version | Description | Link |
| 22.7 | Workspace-enablement for Task UI | Siebel CRM 22.7 Update Summary |
| 24.5 | Flattening Integration Workspaces | Siebel CRM 24.5 Update Summary |
| 24.7 | Delete delivered developer workspaces | Siebel CRM 24.8 Update Summary |
| 25.6 | System Preference to control rebase default conflict resolution | Oracle Siebel Documentation |
| 26.3 | Workspace Operations REST API | Siebel CRM 26.3 Update Summary |
Web Tools, Repository, Automation, Open UI
| Version | Description | Link |
| 22.4 | Object and Workspace Validation in Web Tools | Siebel CRM 22.4 Update Summary |
| 22.7 | Workspace-enablement for Task UI | Siebel CRM 22.7 Update Summary |
| 22.8 | Function-Based Indexes | Siebel CRM 22.8 Update Summary |
| 23.3 | EIM Table Mapping Wizard in Web Tools | Siebel CRM 23.3 Update Summary |
| 23.5 | Change Records available in Web Tools | Siebel CRM 23.5 Update Summary |
| 23.6 | Wizards: BusComp, Command, Integration Object, TBC | Siebel CRM 23.6 Update Summary |
| 23.7 | PDQ, Favorites, Tab Order, SIF Attribute Differences | Siebel CRM 23.7 Update Summary |
| 23.9 | Task Wizard | Siebel CRM 23.9 Update Summary |
| 23.10 | Pick List Wizard, MVG Wizard | Siebel CRM 23.10 Update Summary |
| 23.11 | Workflow/Task Instance Purge /w Business Service Method | Siebel CRM 23.11 Update Summary |
| 23.12 | Script Performance Profiler in Web Tools | Siebel CRM 23.12 Update Summary |
| 24.4 | Format Toolbar for Form Applet Grid Layout Editor | Siebel CRM 24.4 Update Summary |
| 24.6 | Redwood Theme | First Look video |
| 24.6 | New training module: Redwood Theme (24.6+) | Course Module Product Page |
| 24.6 | New Playlist “Path to Redwood”: Deep-dive into updating to 24.6 and understanding Repository Upgrade | Playlist |
| 24.8 | Applet Wizards: List, Form | Siebel CRM 24.8 Update Summary |
| 24.9 | Open UI: Data-driven style (Applet User Properties) | Siebel CRM 24.9 Update Summary |
| 25.1 | Properties Pane in Siebel Web Tools | Siebel CRM 25.1 Update Summary |
| 25.3 | Applet Wizards: MVG, Pick, Tree | Siebel CRM 25.3 Update Summary |
| 25.3 | Redwood Theme for Portal Applications | Siebel CRM 25.3 Update Summary |
| 25.6 | Process-Driven Redwood UX (OJET) for Task UI | Siebel CRM 25.6 Update Summary |
| 25.10 | Tab-based navigation for Redwood Theme | Siebel CRM 25.10 Update Summary |
| 26.1 | Web Component Framework for Oracle JET/Redwood Purchase Web Component Framework Video Training in the Siebel Hub Shop | Siebel CRM 26.1 Update Summary |
| 26.3 | Applet Menu Wizard in Siebel Web Tools | Siebel CRM 26.3 Update Summary |
| March ’26 | Integration with Oracle Guided Learning | Siebel CRM 26.3 Update Summary |
| 26.5 | Attachments Instant Preview and Multi-File Download | Siebel CRM 26.5 Update Summary |
| 26.5 | Unified UX / Customer 360 Dashboard | Siebel CRM 26.5 Update Summary |
| 26.6 | Web Component Framework Enhancements | Siebel CRM 26.6 Update Summary |
Data Visualization Components
| Version | Description | Link |
| 22.5 | New Data Visualization Components course module | Course Module Product Page |
| 22.5 | Data Visualization Components overview | Siebel CRM 22.5 Update Summary |
AI Services Integration
| Version | Description | Link |
| 22.10 | New OCI AI Services course module | Course Module Product Page |
| 22.10 | OCI AI Services overview | Siebel CRM 22.10 Update Summary |
| 23.9 | OCI SDK 3.2.2 | Siebel CRM 23.9 Update Summary |
| January 2024 | General Availability of OCI Generative AI Service | Documentation |
| 24.7 | New user properties for Service Request Attachment BC | Siebel CRM 24.7 Update Summary |
| 24.9 | Generative AI Integration, Enhancements and Updates | Siebel CRM 24.9 Update Summary |
| 24.10 | Speech Transcription uses Whisper Medium by default | Siebel CRM 24.10 Update Summary |
| 25.3 | Generic AI Web Service | Siebel CRM 25.3 Update Summary |
| 25.8 | GenAI Use Cases: GSAT and Multimodal AI | Siebel CRM 25.8 Update Summary |
| 25.9 | PII Detection in Siebel CTMS | Siebel CRM 25.9 Update Summary |
| 26.6 | RAG Framework | Siebel CRM 26.6 Update Summary |
| 26.6 | Service Request Similarity Search | Siebel CRM 26.6 Update Summary |
| 26.7 | AI Connectors New Training Module: Siebel AI Connectors (26.7+) | Siebel CRM 26.7 Update Summary |
| 26.8 | Bookshelf: New AI Guide | Oracle Siebel 26.8 Documentation |
Migration Application
Check out the Migration Application playlist on the Siebel Hub YouTube channel
| Version | Description | Link |
| 22.3 | Renaming repositories after Full Migration; Cross-version migration | Siebel CRM 22.3 Update Summary |
| 22.5 | Migration execution abort; History query and delete | Siebel CRM 22.5 Update Summary |
| 22.7 | Workspace-enablement for Task UI | Siebel CRM 22.7 Update Summary |
| 22.8 | New video on playlist: Asynchronous Migration – full and incremental (incl. siebdevcli /SwitchRepository, rrcleanup and watermark) | Migration Playlist |
| 23.1 | Activation of configuration changes after incremental migration | Siebel CRM 23.1 Update Summary |
| 23.7 | Pre-Encrypt Table Owner Password | Siebel CRM 23.7 Update Summary |
| 25.3 | Cross Version Migration Enhancements | Siebel CRM 25.3 Update Summary |
| 25.10 | Deprecation of Application Data Services and Migration Rule View | Siebel CRM 25.11 Update Summary |
| 26.3 | Application Data Services available after deprecation |
List of Values Management
| Version | Description | Link |
| 22.2 | LOV Import Service included in master repository | Siebel CRM 22.2 Update Summary |
Test Automation
| Version | Description | Link |
| 22.4 | Enhanced HTML/JSON Report | Siebel CRM 22.4 Update Summary |
| 22.8 | Selective Screenshot Capture | Siebel CRM 22.8 Update Summary |
| 22.11 | Parallel Batch Runs, InvokeRest keyword | Siebel CRM 22.11 Update Summary |
| 23.7 | Data Set Conditions, Data Set for Test Set, Notification, Run Reference | Siebel CRM 23.7 Update Summary |
| 24.7 | Test Step Conditions | Siebel CRM 24.7 Update Summary |
| 24.8 | New Course: Siebel Test Automation | Course Page |
| 25.3 | Execute Master Suite/Batch without Jenkins | Siebel CRM 25.3 Update Summary |
| 25.8 | Dashboards, Execution Profile, Automatic Test Pass Generation | Siebel CRM 25.8 Update Summary |
| 25.12 | StartLoop and EndLoop keywords | Siebel CRM 25.12 Update Summary |
REST API
Check out the Siebel CRM REST API playlist on the Siebel Hub YouTube channel
| Version | Description | Link |
| 22.2 | LOV Import Service documented in REST Guide | Siebel CRM 22.2 Update Summary |
| 22.3 | Workflow REST API | Siebel CRM 22.3 Update Summary |
| 22.4 | Query parameters; Pre-/Post-processing | Siebel CRM 22.4 Update Summary |
| 22.5 | Pricing Administration REST API | Siebel CRM 22.5 Update Summary |
| 22.8 | Siebel Loyalty REST API | Siebel CRM 22.8 Update Summary |
| 22.9 | Outbound REST: OpenAPI 3.0, Import from URL, Filter Services, Product Administration REST API: New/updated Business Services | Siebel CRM 22.9 Update Summary |
| 22.11 | OpenAPI 3.0 Support for inbound REST API InvokeRest keyword for Test Automation | Siebel CRM 22.11 Update Summary |
| 22.12 | Re-use existing Integration Objects for outbound REST services | Siebel CRM 22.12 Update Summary |
| 23.5 | Administrative Access Control, Dynamic Integration Objects, Allow/Disallow anonymous requests in AI Profile | Siebel CRM 23.5 Update Deep Dive |
| 23.7 | CRUD Operations on Data Hierarchies | Siebel CRM 23.7 REST API Update |
| 23.9 | Siebel XSL to XML Convertor: PsToJson method documented | Siebel CRM 23.9 Update Summary |
| 24.1 | PageSize query parameter support for children/grandchildren | Siebel CRM 24.1 Update Summary |
| 25.2 | Custom Subject Field for OAuth in AI Profile | Siebel CRM 25.2 Update Summary |
| 25.3 | UCM REST API | Siebel CRM 25.3 Update Summary |
| 25.11 | Telco REST API: Promotion and Pricing enhancements | Siebel CRM 25.11 Update Summary |
| 26.3 | Workspace Operations REST API | Siebel CRM 26.3 Update Summary |
| 26.5 | Product Configurator REST API | Siebel CRM 26.5 Update Summary |
| 26.7 | Preserve sort order in Outbound REST responses | Siebel CRM 26.7 Update Summary |
| 26.8 | Inbound REST: Configurable HTTP Status Codes, CORS Filter | Siebel CRM 26.8 Update Summary |
Integration
| Version | Description | Link |
| 22.8 | OAuth 2.0 for Microsoft Exchange Online Integration | Siebel Friday 26 August 2022 |
| 23.5 | Removal of Windows dependency for SSSE with Office 365 | Siebel CRM 23.5 Update Summary |
| 23.5 | End of support/deprecation of Siebel Outlook Drag and Drop (SODD) as of May 2023 | Siebel CRM 23.6 Update Summary |
| 23.6 | CTI: Client-side SCAPI for CCaaS | Siebel CRM 23.6 Update Summary |
| 23.6 | Event Publication and Subscription with Apache Kafka | Siebel CRM 23.6 Update Summary |
| 23.6 | New course: Siebel Event Publication and Subscription with Apache Kafka | Course Module Product Page |
| 23.11 | SHA2 outbound support for outbound HTTP calls on Windows OS | Siebel CRM 24.3 Update (Rewind) |
| 24.2 | SASL/SCRAM Support for Apache Kafka Integration | Siebel CRM 24.2 Update Summary |
| 24.4 | UCM Event Driven Architecture (Kafka) | Siebel CRM 24.4 Update Summary |
| 24.12 | Partition support and new RTE payload format for Apache Kafka Integration | Siebel CRM 24.12 Update Summary |
| 24.12 | CTMS: Integration with Oracle Health PowerTrials | Siebel CRM 24.12 Update Summary |
| 25.1 | Event Pub/Sub with OCI Streaming | Siebel CRM 25.1 Update Summary |
| 25.4 | Email Response: Microsoft OAuth 2.0 Support for SMTP | Siebel CRM 25.4 Update Summary |
| 25.4 | Field Service: Oracle Fusion Knowledge Management Integration | Siebel CRM 25.4 Update Summary |
| 25.6 | OAUTHBEARER authentication support for Apache Kafka integration | Siebel CRM 25.6 Update Summary |
| 25.7 | UCM EDA Partition and Query support | Siebel CRM 25.7 Update Summary |
| 25.10 | Siebel Intelligent Search with OpenSearch New Video Training available! Click here to learn more. | Siebel CRM 25.10 Update Summary |
| 25.12 | Siebel Open Integration Click here for 2+ hours of video training for Siebel Open Integration | Siebel CRM 25.12 Update Summary |
| 25.12 | Avro Serialization for Kafka Integration | Siebel CRM 25.12 Update Summary |
| 26.5 | Deprecation of SAP IDOC and BAPI Wizards | Siebel CRM 26.5 Update Summary |
| 26.6 | Open Integration: API Transformations, Composite API, Event-Driven Architecture, IDE Integration | Siebel CRM 26.6 Update Summary |
| 26.6 | Intelligent Search: Field-based and hierarchy-aware search, file handling improvements, on-prem RAG | Siebel CRM 26.6 Update Summary |
Usage Pattern Tracking (UPT)
| Version | Description | Link |
| 22.2 | Tracking of SetAttribute Event | Siebel CRM 22.2 Update Summary |
Siebel Mobile Applications
| Version | Description | Link |
| 24.1 | Mobile Application Framework (MAF) replaced by React Native as the development platform for the Siebel Mobile container app for Android and iOS | Siebel CRM 24.1 Update Summary |
| 24.4 | Improved CTMS Mobile Application | Siebel CRM 24.4 Update Summary |
| 24.8 | Auto-Synchronization for Disconnected Mobile Applications | Siebel CRM 24.8 Update Summary |
| 25.2 | Siebel Mobile Sources bundled with Siebel Tools | Siebel CRM 25.2 Update Summary |
| 26.8 | Enhanced Redwood UX for Siebel Mobile | Siebel CRM 26.8 Update Summary |
Containers and Cloud
| Version | Description | Link |
| 22.5 | Siebel Cloud Manager (SCM) Available | Siebel CRM 22.5 Update Summary |
| 22.6 | Deploying Siebel CRM Containers (ARU) Bookshelf Guide | Siebel CRM 22.6 Update Summary |
| 23.1 | Pre-built integration with Oracle Clinical One and Oracle Field Service Cloud | Siebel CRM 23.1 Update Summary |
| 23.3 | Deploying Siebel CRM with Siebel Cloud Manager (SCM) Bookshelf Guide | Siebel CRM 23.3 Update Summary |
| 23.3 | New Siebel Cloud Manager course module | Course Module Product Page |
| 23.5 | Siebel Cloud Manager CM_23.5 | Siebel CRM 23.5 Update Summary |
| 23.6 | Siebel Upgrade Factory included in SCM (CM_23.6.0 and higher) | Siebel CRM 23.6 Update Summary |
| 23.6 | New course module: Siebel Upgrade Factory | Course Module Product Page |
| 23.8 | New course module: Siebel Container Deployment | Course Module Product Page |
| 24.6 | Observability module for Siebel Cloud Manager (CM_24.6.0 and higher) | Siebel CRM 24.6 Update Summary |
| 24.6 | New Mini-Course: Containers – Cloud – Siebel Cloud Manager | Course Product Page |
| 24.8 | Bring Your Own Kubernetes Cluster (OCNE, other CNCF-compliant) | Siebel CRM 24.8 Update Summary |
| 24.11 | SCM File Sync Utility | Siebel CRM 24.11 Update Summary |
| 25.1 | Stand-alone installer for Siebel Cloud Manager | Siebel CRM 25.1 Update Summary |
| 25.2 | Support for Oracle Compute Cloud @ Customer (OC3) Bring your own Git | Siebel CRM 25.2 Update Summary |
| 25.7 | Bring your own Namespace | Siebel CRM 25.7 Update Summary |
| 25.11 | Stand-alone SCM enhancements | Siebel CRM 25.11 Update Summary |
| 26.3 | Traefik replaces nginx ingress | Siebel CRM 26.3 Update Summary |
| 26.6 | Security: custom non-root user/group IDs, resource tagging, Open Integration enhancements | Siebel CRM 26.6 Update Summary |
| 26.8 | Support for OCI Vault KMS, Siebel Lift Utility available through MOS | Siebel CRM 26.8 Update Summary |
Order Management
| Version | Description | Link |
| 22.12 | Configure multiple Customizable Products in parallel | Siebel CRM 22.12 Update Summary |
| 23.9 | Incomplete Configuration Alert | Siebel CRM 23.9 Update Summary |
| 23.9 | Share Profile Attributes between Remote Configurator and OM | Siebel CRM 23.9 Update Summary |
| 24.6 | Various issues addressed (check Release Notes) | n/a |
| 24.7 | Various issues addressed (check Release Notes) | n/a |
| 24.12 | Bulk delete old versions of Product, Class, Attribute | Siebel CRM 24.12 Update Summary |
| 25.1 | Various issues addressed (check Release Notes) Auto-complete drop-down for combo box in Siebel Configurator | Siebel CRM 25.1 Update Summary |
| 25.3 | In-Memory Promotion Upgrades | Siebel CRM 25.3 Update Summary |
| 25.6 | Process-Driven Redwood UX (OJET) for Task UI | Siebel CRM 25.6 Update Summary |
| 26.3 | Bundle Promotion UX Enhancements | Siebel CRM 26.3 Update Summary |
| 26.5 | Unified UX / Customer 360 Dashboard | Siebel CRM 26.5 Update Summary |
| 26.5 | Caching for Bundle Promotions | Siebel CRM 26.5 Update Summary |
| 26.7 | Integration with Oracle Communications Launch Cloud Service | Siebel CRM 26.7 Update Summary |
Siebel Marketing and Industry Applications
| Version | Description | Link |
| 25.11 | OAS Analyses for Web Marketing (replacing Segments and Segment Trees) | Siebel CRM 25.11 Update Summary |
| 26.1 | Siebel Loyalty: Event Based Rewards | Siebel CRM 26.1 Update Summary |
| 26.3 | CTMS Enhancements | Siebel CRM 26.3 Update Summary |
| 26.3 | UCM: Hybrid Publish | Siebel CRM 26.3 Update Summary |
| 26.6 | Marketing Analysis Export custom and XML format | Siebel CRM 26.6 Update Summary |
| 26.7 | Segment to Analyses Migration Utility | Siebel CRM 26.7 Update Summary |