Description
Become a Siebel Customer Order Management expert with the complete curriculum for Customer Order Management Infrastructure.
This video training is ideal for experienced Siebel CRM practitioners who want to understand and master the technical infrastructure of Siebel Customer Order Management, including PSP Engine, Signals, Variable Maps, Row Set Transformation Toolkit (RSTT), UMF and Integration via REST API.
The course provides a solid foundation for developers working with the Customer Order Management module.
The course content is valid for Siebel CRM 7.8 and later, including modern Siebel CRM Updates like 20-26 and beyond.
This course includes full course materials (PDF).
The Siebel Customer Order Management Infrastructure video training includes the following modules:
| Title | Description |
| PSP Engine | Introduction to the Product Selection and Pricing engine. |
| Signals | Deep dive into Signals and how they can be used to invoke actions. |
| Variable Maps | Detailed introduction to the concept of Variable Maps, Context Service and ISS Integration Objects. |
| Row Set Transformation Toolkit (RSTT) | Understand the highly specialized RSTT business service and how to use it to transform property sets in memory. Includes complete Case Study. |
| Unified Messaging Framework (UMF) | All about the framework behind messaging in Customer Order Management and how to use it for customization. |
| Waterfalls | How to add information to rows in the Row Set with the Waterfalls concept. |
| COM Business Services | Introduction to several key business services used throughout Customer Order Management. |
| Asset-Based Ordering | Overview of the “Asset First” approach. |
| Bulk Requests | Introduction to Bulk Requests for Quotes and Orders. |
| Commerce REST API | Understand the new (21.6 and later) REST API for Telco/Commerce/Product/Pricing. |
| Bonus: REST API | Appendix module to learn all about the Siebel CRM REST API. |
| Bonus: Asset-Based Ordering Details | Deep-dive and demonstration on Asset-Based Ordering. |
