iHelp – The Siebel Hub

Oldie but Goldie: Business Processes in Standard Siebel CRM

Posted on September 10, 2015August 22, 2015 by Alexander Hansal

The following is a re-post of an article I wrote 5 years ago. The topic is an evergreen: Does Siebel CRM have standard business processes or not? Well, find out…

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From the Archives: Inside iHelp

Posted on November 17, 2014March 22, 2017 by Alexander Hansal

From the Archives: Inside iHelp Time for another “blast from the past”. With IP 2014 (and iHelp in Open UI!) around the corner, here is a piece I wrote five…

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Inside iHelp

Posted on November 23, 2009December 12, 2014 by Alexander Hansal

Since it’s inauguration as part of Siebel CRM 7.7 in 2004, iHelp has gained a good standing in assisting end users with low to medium complexity tasks.Creating and administering iHelp…

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