Have you ever had the following requirement? Save inbound communication (emails, scanned docs, faxes[really?], chat transcripts) as an Activity or Service Request with attachments. Now let’s add a challenge. The…
In Siebel CRM, most data is tucked away nicely in normally-formed tables. Structured information is vital for quick and precise transactional processing as well as business intelligence. Alas, a lot…
Let’s spend some moments to analyze a business requirement that you might have come across in your project. Users should be able to access a curated list of “documents and/or…
One of the new features introduced with the 21.10 Update is the integration with Oracle Unity Customer Data Platform (CDP). Even if you are not an Oracle Unity user (yet),…
Siebel Integration is an evergreen topic. There is – to my best knowledge – no Siebel CRM implementation without significant customization and configuration to integrate with other systems. This summer…
