Get ready for Siebel 24 with this unique training offering and join Siebel CRM expert Alexander Hansal in a live learning experience.
12 hours of comprehensive, modern Siebel CRM curriculum for Application Integrators, starting 9 April 2024.
Don’t miss this opportunity to learn all you ever wanted to know about Enterprise Application Integration for modern Siebel CRM, including REST API, Kafka, Artificial Intelligence (AI), and more.
Two 90-minute sessions (expandable on demand) per week, every Tuesday and Thursday on the hottest Siebel CRM topics, following our new Siebel New Features curriculum. Sessions start at 8 AM PT / 4 PM GMT / 5 PM CET / 8:30 PM IST.
Session
Title
Description
1 (9 Apr)
Architecture
Deep-dive into the post IP 17 Siebel CRM architecture.
2 (11 Apr)
Integration Overview
Setting the stage with a solid overview of modern EAI options for Siebel CRM.
3 (16 Apr)
REST API Part 1: Inbound REST
Everything you ever wanted to know about the Siebel inbound REST API.
4 (18 Apr)
REST API Part 2: Outbound REST
Learn all about the outbound REST framework in modern Siebel CRM.
5 (23 Apr)
Event Pub/Sub with Kafka
Learn all about event publication and subscription with Apache Kafka in Siebel CRM 23.6 and higher.
6 (25 Apr)
OCI AI Services
Learn all about pre-built and custom integration with Oracle Cloud AI Services, such as Language, Speech and Generative AI.
7 (30 Apr)
DISA
Learn all about custom integration with Desktop Integration Siebel Agent (DISA).
8 (2 May)
EAI Performance Tuning
Learn how to optimize your Siebel CRM infrastructure for maximum throughput and performance.
Have you ever had the following requirement? Save inbound communication (emails, scanned docs, faxes[really?], chat transcripts) as an Activity or Service Request with attachments. Now let’s add a challenge. The…
The Siebel Integration course is a comprehensive, up-to-date training that teaches the complete set of integration technologies for modern versions of Siebel CRM.
EAI Business Services (EAI Siebel Adapter, Converters, Transports)
Integration Objects
Data Mapping and Dispatching
EBC, VBC
SOAP and REST API
Java Integration
CSV Data Export
Portal Framework
DISA
EIM
and more
The training course can be tailored to meet the exact needs of the target audience, not only in number and sequence of modules but also in availability of hands-on training and Q&A sessions with the instructor. The training material is constantly updated to the latest Siebel CRM Update (including Siebel 22.x), following Oracle’s Continuous Release Model.
Target Audience and Prerequisites
The workshop is beneficial for the following groups, provided they have prior experience (Siebel Consultant or Business Analyst level) with Siebel CRM:
Siebel Developer
Siebel Integration Specialist
The course includes five appendix modules for “101” topics such as Siebel Architecture, Repository, Business Services, Workflow and Scripting to serve as a foundation training for students who are new to Siebel CRM or in need of a quick refresh.
Delivery and Scheduling
The Siebel Integration course can be delivered in the following formats:
Overview of course goal and modules, and places to learn even more
Integration Overview
Big picture of all integration layers in the Siebel CRM architecture, from EIM to DISA and everything in between
EAI Business Services
Introduction and hands-on demonstration of Integration Objects, EAI Siebel Adapter, EAI XML Converter and EAI Transports
Data Mapping and Dispatching
EAI Data Transformation Engine (aka Data Mapper), Data Maps and EAI Dispatch Service
EBC and VBC
All you want to know about external tables, External Business Components and Virtual Business Components
SOAP Web Services
Inbound and outbound SOAP/XML integration
REST API
Details on Inbound and Outbound REST API with examples
EAI Notes
Administrator’s delight for EAI and HTTP (SOAP, REST) inbound and outbound integration
Java Integration
How to manage Java Data Bean (JDB), Java Business Services (JBS) and Java Message Services (JMS) integration in IP 17 and higher
CalDAV and CardDAV
Introduction to CalDAV and CardDAV integration
CSV Data Export
Learn everything about the CSV Data Export feature (introduced in 21.10)
Portal Framework
Introduction to Siebel Portal Framework, Symbolic URLs and Portlet API
DISA and SODD
Introduction to Desktop Integration Siebel Agent (DISA) and DISA Extensibility with Java and Open UI JavaScript. Introduction to Siebel Outlook Drag and Drop (SODD)
EIM
Introduction to Enterprise Integration Manager
Appendix: Siebel Architecture 101
Entry-level introduction to the Siebel CRM Architecture in IP 17 and higher
Appendix: Siebel Repository 101
Entry-level introduction to the Siebel CRM Repository and its object types
Appendix: Siebel Business Services 101
Entry-level introduction to Siebel Business Services
In Siebel CRM, most data is tucked away nicely in normally-formed tables. Structured information is vital for quick and precise transactional processing as well as business intelligence. Alas, a lot…
Let’s spend some moments to analyze a business requirement that you might have come across in your project. Users should be able to access a curated list of “documents and/or…
