Tag: Siebel 22

New Siebel 22+ Workshop Module: OCI AI Services Integration

Posted on by Alexander Hansal

The Siebel Hub Learning Experience stands true to its “always-up-to-date” motto with a new module for the Siebel 22+ Workshop.

Siebel CRM Update 22.10 introduces pre-built integration with Oracle Cloud Infrastructure (OCI) Artificial Intelligence (AI) Services.

In the brand-new OCI AI Services Integration module you will learn all about setting up the connectivity, enabling the out-of-the-box use cases and using the OCI AI Web Service via the Siebel inbound REST API for custom use cases.

The module also goes beyond OOB features and demonstrates the creation of a custom Java Business Service to connect to OCI, so you can integrate all OCI AI Services such as Vision or Anomaly Detection.

Click here to see the OCI AI Services video training module in the Siebel Hub Shop

Click here to purchase the PDF Presentation material

Happy Learning

Alex

Siebel CRM Update 22.10 is Available

Posted on by Alexander Hansal

Oracle has shipped the tenth update for 2022 via My Oracle Support.

Besides a host of bug fixes, Siebel CRM 22.10 introduces pre-built integration with Oracle Cloud AI Services.

The integration is based on the OCI Java SDK which is conveniently wrapped as a Java Business Service, so you can call it like any other business service, e.g. in a Workflow Process or via the inbound REST API.

Oracle provides two out-of-the-box (OOB) use cases:

  • PII (Personal Identifiable Information) detection in the Description field of Service Requests using the Language AI Service.
  • Speech-to-Text transcription of audio files (implemented for Service Request Attachments)

Both use cases serve to demonstrate the new Oracle Cloud AI Service integration. Customers can opt to use the OOB use cases and/or roll their own integrations.

A Repository Upgrade is required if you are conducting an update from 17.0 or higher to 22.10 (or higher) to obtain the necessary repository artifacts.

If you are upgrading from IP 16 or earlier to 22.10 or higher, the repository artifacts will be merged into your Siebel Repository as part of the upgrade process.

NEW: OCI AI Services Integration video training

If you are eager to learn more about integrating Siebel CRM with Oracle Cloud AI Services, the Siebel Hub Learning Experience got you covered. Check out the new OCI AI Services Integration video training module for the Siebel 22+ Workshop.

Watch the Siebel CRM 22.10 Update Summary on YouTube

#gosiebel

Alex

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